Thank you for shopping at Zenkov Artistry. We appreciate your business and want to ensure you’re fully satisfied with your purchase. If, for any reason, you’re not completely happy with your purchase, please review our return and refund policy below.

Return Process

We currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order.

Refurn Window

You can refund your purchased items within 14 days of receiving the order.

Refund Conditions

To be eligible for a return, your item must:

• Be unused and in the same condition
• Be in the original packaging

Refund Process

To initiate a return, please email us at support@zenkovart.com specifying the reason for refund and attaching photoes of the damage or defects.

We might enquire more information about the damage or defects from you to confirm and come to a final conclusion about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 days.

Exchanges

We only refund items if they are defective or damaged. We do not support exchanges because the products you order are personalized and made specifically for each order.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.

Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.

Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

• Wrong Address: If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Rejected by the Recipient: If your customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Unclaimed: If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

Exceptions / non-refunable items

Due to the nature of digital downloads, such goods cannot be returned or refunded if you change your mind.

Gift cards are non-returnable and cannot be exchanged.

Contact Us

If you have any questions about our return and refund policy, please contact us at support@zenkovart.com. We value your satisfaction and want to ensure that the refurn process is convenient and efficient for you. We’re here to help make your shopping experience exceptional from beginning to end.